1. Privacy Policy

At Asaas Exim, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information:

• Name, phone number, and email address

• Shipping and billing address

• Order details and communication via WhatsApp or phone

• IP address, browser type, and device information

• Cookies and website usage data

How We Use Your Information

Your information is used for:

• Processing and delivering orders

• Communicating regarding orders, pricing, and customer support

• Improving our products and services

• Sending promotional or marketing communication (where applicable)

• Complying with legal and regulatory obligations

Data Sharing

We do not sell or rent customer data. Information may be shared only with:

• Courier and logistics partners

• Payment gateways or service providers

• Legal or government authorities when required by law

Data Security

We take reasonable technical and organizational measures to protect your data. However, no online transmission or storage method is completely secure.

Consent

By using our website or contacting us through any channel, you consent to this Privacy Policy.

2. Terms & Conditions

By accessing or using asaasexim.com, you agree to the following terms:

• All products are subject to availability

• Prices may change without prior notice

• Orders once confirmed cannot be modified

• Customized or made-to-order items cannot be cancelled or returned except in case of manufacturing defects

• Product images are for reference only; minor variations may occur

• We reserve the right to refuse service in cases of misuse, fraud, or policy violations

3. Return & Refund Policy

Return Eligibility

Returns are accepted only if:

• The product is damaged, defective, or incorrect

• The issue is reported within 24 hours of delivery

• The product is unused, uninstalled, and in original condition

Returns Not Accepted

Returns will not be accepted for:

• Customized or made-to-order products (including size-specific bamboo blinds)

• Change of mind or preference

• Installed, used, or altered items

• Minor color or design variations

• Normal wear and tear

Return Process

• Customers must notify us within 24 hours of delivery

• Order ID and clear photos or videos must be shared

• Return courier must be arranged by the customer

Refund Rules

• Refunds are processed only after product inspection

• Courier and shipping charges will be deducted from the refund amount

• Refund timeline: 7–10 working days

• Refunds will be issued via the original payment method

4. Shipping Policy

• We ship across India using third-party courier partners

• Dispatch timelines depend on product type and customization

• Delivery timelines may vary based on location

• Shipping charges, if applicable, are non-refundable

• Customers are advised to inspect the package at the time of delivery

5. Cancellation Policy

• Order cancellation is allowed within 12 hours of order confirmation

• Orders that are customized, processed, or dispatched cannot be cancelled

6. Third-Party Platforms

Asaas Exim may use third-party platforms such as WhatsApp, Facebook, Instagram, and payment gateways. We are not responsible for the privacy practices or policies of these platforms.

7. Limitation of Liability

Asaas Exim shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or access to our website.

8. Contact Information

For any questions related to orders or policies, please contact:

Asaas Exim
📞 WhatsApp / Phone: 9425766884
📧 Email: asaasexim@gmail.com
🌐 Website: https://asaasexim.com